Buy Afrik – Shipping & Delivery Policy
Your trusted African marketplace
At Buy Afrik, we strive to process and deliver your orders quickly and efficiently. This Shipping & Delivery Policy outlines how we handle local deliveries, national shipping, and the special handling of frozen and fresh items to ensure a high-quality experience. Please note: orders may occasionally take 3 to 7 working days, especially when the product ordered is temporarily out of stock.
🏠 Local Delivery
Eligibility
Local delivery is available for orders with delivery addresses within approximately 60 miles of our Virginia warehouse.
Delivery Fees
Fees are calculated at checkout based on the distance to your delivery address.
Delivery Timeframes
Same-Day Delivery – For orders placed before 2:00 PM EST.
Next-Day Delivery – For orders placed after 2:00 PM EST.
Availability
Local delivery will only appear at checkout if your delivery address is within the approved geographic area.
Note: While we aim for same- or next-day delivery, some orders may take 3 to 7 working days depending on stock availability.
❄ Shipping for Orders with Frozen or Fresh Items
Processing Time
All orders are processed within up to 3 business days, though some may take 3 to 7 working days if a product is temporarily out of stock.
Shipping Schedule
Monday–Wednesday Orders: Orders placed before 3:00 PM Wednesday are typically shipped within 24 hours.
Wednesday After 3:00 PM–Sunday Orders: Shipped the following Monday or Tuesday (excluding holidays).
Packaging
Frozen products are securely packed in insulated containers with ice packs to preserve quality during transit. Packaging is designed to keep products frozen for up to 76 hours.
Important Notice:
Frozen orders placed Thursday through Sunday will ship the following Monday to avoid spoilage during non-operational weekends.
Extended Timeframe Notice: Some frozen items may experience a 3 to 7 working day delay if inventory is being restocked.
📦 Shipping for Orders with Dry Goods Only
Processing Time
Dry (non-frozen) orders are usually processed within 3 business days, but may take up to 3 to 7 working days if items are out of stock.
Shipping Schedule
Dry goods ordered Monday through Friday will typically ship the next business day, unless a delay is required to restock the product.
🚚 Undeliverable Packages
If your package cannot be delivered and is returned to us, we will issue a refund for the item(s) only, excluding the shipping cost. A new order must be placed if you still wish to receive the product(s).
📞 Customer Support
If you have any questions about your shipment or experience delays beyond the usual timeframe, we’re here to help.
Email: support@buyafrik.com
Phone: +1 855-965-0222
Address: 9113 Andrew Dr, Manassas Park, VA 20111, USA
💬 Final Note
We are committed to delivering your products in a timely and safe manner. However, please understand that orders may occasionally take 3 to 7 working days, especially when certain items are temporarily out of stock or awaiting restocking. Thank you for choosing Buy Afrik — your one-stop shop for authentic African goods.